Property Terms


TERMS & CONDITIONS
SECURITY NOTEIn keeping with our heightened security procedures we require identity proof such as driving licence, passport or any other card issued by any Government agency will be accepted. Please note this is mandatory for all guest at check in. All Foreign national has to produce the passport at the time of Check-InTERMS AND CONDITIONS1. Rate and inclusion are only applicable if booked through this website.2. All rates and taxes are subject to change without notice.3. Our check-in 14:00hrs and check-out time is 12:00 noon.4. Room rates are exclusive of all applicable taxes.5. Please note reservation with check-in prior to 09:00 hrs are held from the previous evening itself and charged.TERMS & CONDITIONS FOR NON REFUNDABLE RATESThis booking is NON-REFUNDABLE and cannot be amended or modified.The entire amount of your stay will be debited to your credit card.Failure to arrive at the hotel will be treated as a NO SHOW & NO REFUND will be given.DISCLAIMERThe hotel reserves the right to release the booking, if any of the data furnished is found to be miscontrued or false.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cancellations made 24hrs or earlier-Full Refund(as per hotel local check-in time) Cancellations made less than 24hrs- 100% cancellation(as per hotel local check-in time) = 1 day Room Charges+taxPayment methods: - Valid Credit Card Required Your Credit Card will be charged for the entire amount of your stay (i.e. Room Tariff+Taxes).For Verification the same Credit Card as well as a Valid Photo ID should be presented at the time of Check-In at the hotel.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Note : If any amendment or cancellation please write a mail to info@citizenhotelmumbai.com Note : Renovation work in progress 10.00hrs to 1900hrs. The hotel will make every effort to minimize disturbance.