By making a reservation, the first named person on the reservation agrees on behalf of all persons detailed on the reservation that:
To reserve a room with us, please follow the instructions on the Site. You will need to provide credit or debit card details to secure your reservation.
Please check the details of your reservation are correct before you submit your reservation request. We will not be liable for any delay or non-performance of your reservation if you provide us with incorrect information.
Your reservation is confirmed and a binding contract will come into existence between you and us as soon as we have issued you with a confirmation with a valid confirmation number that will confirm the details of your reservation and will be sent to you. Upon receipt, if you believe that any details on the confirmation are wrong or if you require any changes to be made, you must contact us immediately as it may not be possible to make changes later.
We reserve the right to refuse a reservation and decline to issue a confirmation at our absolute discretion.
Payment can be made at the Queens hotel by cash or credit/debit card.
Depending on the type of booking, full prepayment of your reservation amount may be requested at the time of booking in which case you credit/debit card can be charged with the full reservation amount at any time between the time of booking and the check-in date.
If you have not paid for your reservation in full at the time of booking, you will need to pay in full on arrival at the hotel.
If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your reservation. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges notified to you at the time of booking.
Payment for any incidental extras (e.g. mini bars, additional meals etc.) must be made directly to the hotel before you check out.
The price of your reservation and the terms upon which payment, changes and cancellations are made will vary according to your room, booking type and other factors, and you will be notified of these terms at the time of booking. Please note that all rates are subject to availability.
Our prices are based on a âdynamic pricingâ model and are set by individual hotels depending on their booking patterns, and will therefore fluctuate depending on supply and demand. The price of your reservation will be confirmed at the time of booking and shall not be amended in case of rate fluctuation between the date you booked your stay and your arrival. You must always check the price at the time of booking.
Unless stated otherwise on the Site, additional services (breakfast, half-board, full-board etc.) are not included in the price. Tourist tax, specified on the rates page, must be paid directly to the hotel, with the exception of online prepayments where this amount may be included.
Prices will also vary depending on the currency chosen by you for payment and any exchange rate differences. Conversion into foreign currency is given as an indication and is non-contractual. Only the currency confirmed on reservation is guaranteed (if this currency is different from the one used in the hotel, possible exchange fees will remain the customers responsibility). If a rate states that payment is to be made on arrival at or departure from the hotel, and the customers currency is not the same as that of the hotel, the rate debited by the hotel may differ from that indicated when the reservation was made, on account of a possible difference between the exchange rate on the date of reservation and the dates of the hotel stay.
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
The price of your confirmed reservation is subject at all times to the correction of errors and changes arising from government action such as changes in VAT or any other government imposed changes, and changes in the exchange rates of currency, and we reserve the right to pass on to you any increases in the price of your confirmed reservation as a result.
Certain promotional offers available on the Internet are sold exclusively on the Internet, that is, remotely and in no circumstance at the front desk of the hotel.
We endeavour to ensure that all the information and prices both on our Site and marketing material are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to your chosen reservation before you make your booking.
Should you wish to make any changes to your confirmed reservation, you must follow the procedure outlined in your booking confirmation. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, you will be liable for payment of any additional costs incurred by us. See also any specific terms notified to you at the time of booking.
Should you wish to cancel your reservation once it has been confirmed, you must follow the procedure outlined in your booking confirmation.
Please note that certain reservations are non-refundable in the event of cancellation once the reservation has been confirmed.If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
If you decide to check-out before youâre due to, we cannot refund the cost of the remainder of your reservation which you have not used, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
We may cancel your reservation at any time with immediate effect by giving you written notice (including by email) if you fail to make all payments applicable to your reservation in full and on time, or you otherwise breach a material term of these Booking Conditions. This is in addition to any other legal rights and remedies we may have as a result of your breach of contract.
We may in exceptional circumstances be required to cancel your reservation due to âForce Majeureâ. If this happens we will notify you as soon as possible and:
We regret we cannot meet any expenses or losses that you may incur as a result of such change or cancellation.
For the purposes of this clause, âForce Majeureâ means any event which we could not, even with all due care, foresee or avoid as a result of which we cannot provide you with your room. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our control.
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.
If you have any special requests, you must advise us at the time of making your reservation. Although we will endeavour to pass any reasonable requests on to the relevant hotel, we regret neither we nor the hotel concerned can guarantee any request will be met unless we have written to you with specific confirmation that it will. The fact that a special request has been noted on your confirmation or any other documentation or that it has been passed on to the hotel is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept reservations that are conditional upon any special request being met.
If you or any member of your party has any medical problem or disability which may affect your stay, please tell us before you make your reservation so that we can advise as to the suitability of the chosen room. In any event, you must give full details in writing at the time of making your reservation. If the hotel reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
When you make a reservation, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid directly to the hotel at the time. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other partyâs full legal costs) as a result of your actions. Hotels reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the hotel nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: