ELIGIBLE AGE FOR CHECK-IN 1. You must be at least 18 years of age to check-in and register for aroom.
CHECK-IN AND CHECK-OUT TIME 1. Check-in time is from 2:00pm and check-out time is by 12:00am. 2. A valid government-issued identification or passport is required at check-in.
EARLY ARRIVAL AND LATE DEPARTURE 1. Should you arrive at the hotel prior to the normal check-in time,you are advised to approach our Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival. 2. Late check-outs are available on request subject to room availability and occupancy level. 3. Please check with our Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge maybe incurred for late check-out after 6pm.
CANCELLATION POLICY 1. Reservations made over 1-31 July 2018, 1-31 August 2018, 20-31 Dec 2018and 1-4 Jan 2019 require full pre-payment and are non-cancelable,non-amendable and non-refundable. The entire period of your stay, inclusive of nights before and after the dates listed above, will be charged to your credit card upon reservation. 2. Cancellation of and/or amendments to your reservation must be made 48hours (i.e., by 4pm Bali time) prior to your arrival date. 3. Cancellation or amendment made within 48 hours of arrival will incur a cancellation fee of one nights room charge (inclusive of any applicable prevailing government tax). 4. In the event of no-show, a fee of one nights room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.
GROUP RESERVATIONS 1. For reservations for groups of 3 rooms and above, please email the us email@example.com