Reservations: We respectfully remind you that verbal, written or electronic reservations constitute a legal binding contract.
Credit Card Pre-authorisation:Melbourne Lodge pre-authorises all credit cards on the day of arrival to check for validity and sufficiency of funds. Pre-authorised cards are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and non-arrival fees. The pre-authorised amount is set aside by the credit card company and may affect the available funds balance or spending limit.
Payment: Full and final settlement of your account shall be made by cash, credit or debit card.
Guests: All guests to your room must be over 18 years of age or accompanied by their legal guardian/s. However, you will be held fully accountable and liable for their behavior and any damages caused. As the Melbourne Lodge is in a residential area, all Visitors must leave by 10pm.
Damage: We reserve the right to charge to replace, repair or professionally clean all items concerned and you will be financially liable to cover these costs if required.
Losing your key will result in a charge for $20.
Departure time: For the convenience of the incoming guests, we require the units to be vacated by 10am on the day of departure.
Smoking policy: All rooms are non-smoking- NO EXCEPTIONS.
Smoking is permitted on the balconyâs of rooms and on paved areas around lodge.
General: It is forbidden to use or store any kind of drugs or firearms at the Melbourne Lodge. We are entitled to inform the New Zealand Police in case of suspicion or violation to this law.