1. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately by email or phone if you have any questions or require any changes.

2. Please review our Cancellation Policy below. Securing your reservation with a credit card by means that you accept the terms of our Cancellation Policy.

3. Pets are not permitted at Kinabalu Daya Hotel.

4. We recommend that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress. Travel Insurance may pay for unforeseen events that might happen during your stay, it may cover Medical expenses, evacuation expenses, trip cancellation costs and so on. Ask your Travel agent, credit card company or you can purchase it yourself through your preferred travel insurance provider.

5. We reserve the right to cancel or modify reservations where it appears that a customer engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

6. Please note that all quoted rates are subject to the new Malaysia government tourism tax which may or may not be implemented from 1st of August 2017.

Cancellation Policy

1. FREE Cancellation before 14:00 hours on the day of arrival.

2. There are no refunds or credits issued for any cancellation received prior to arrival. Failure to arrive at Kinabalu Daya Hotel will be treated as a No-show and no refund will be given.

3. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.

4. There are no refunds or credits issued for early checkouts.

5. There are no refunds or credits issued due to bad weather, tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are unpredictable by nature. Please take out Travel Insurance to protect against these types of unforeseen events.

6. Kinabalu Daya Hotel is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane.