Credit Card Policy
Credit Card details in the name of the registered guest are required to confirm your booking. Please note that a credit card surcharge of 3.05% applies to all payments made with an American Express card.
A damage deposit of $250NZ per unit is required at check-in. This amount can be paid in cash or will be pre-authorised from the guest’s debit or credit card upon arrival. The bond will be released when the room is checked and found acceptable after the guest has departed.
The registered guest is liable for:
-Damage to the apartment furnishings, fixtures, and appliances caused by misuse or carelessness during their stay
-Additional cleaning required due to excessive untidiness, the cooking of malodorous foods, and general misuse of facilities
-Lost revenue if the apartment is unable to be cleaned in time for check-in or resale following their departure.
We hope guests appreciate this policy as we cannot re-let the apartment until it is restored to the original standard.
FOR ALL BOOKINGS: A non-refundable deposit of 1-nights accommodation is due at time of reservation.
• For bookings in January, February, July, August, Christmas + Boxing Day, Easter, Gibbston Valley Concert and International Marathon weekends full payment for accommodation charges will be made to the supplied credit card 21 days prior to arrival.
• For all other booking dates, full payment for accommodation charges will be made to the supplied credit card 7 days prior to arrival.
• Special policies apply to New Years bookings.
Please ensure funds are available for payment. In peak/high demand seasons, if payment is declined and we are unable to contact you, we reserve our right to cancel the booking contract.
Once you make a reservation with us, rooms are held for your exclusive occupation in our reservation system. Due to the nature of our business, cancellations affect us significantly and the following policies apply:
Cancellations or Amendments made prior to the payment due date will incur no charges, other than the non-refundable deposit.
Cancellations made after this time, or a No-Show, will result in FULL accommodation costs being charged. Any Amendments to your stay will also incur an administrative fee of $50NZ and are dependent on availability at time of request.
We recommend all guests have up-to-date travel insurance in case of unforeseen circumstances. Any exceptions to these policies are dependent on the discretion of Management.
Minimum Stay Policy
We operate the following Minimum Stay policies:
• 3-night minimum stay is required from December 24-27, and December 31-January 3
• 2-night minimum stay is required from December 27-31, January 3-7, and over Chinese New Year
• Minimum stay policies may apply to other peak times or events in the region
8.30 am to 6 pm. If arriving outside of these hours please contact us for instructions.
Check-In is available from 2pm to 6pm on the day of arrival.
Check-Out is by 10am on the day of departure. Late check-outs are by prior arrangement only. Unauthorized late departure from your apartment may incur charges.
Please note that you have booked an Unserviced Apartment. Daily Housekeeping is an optional extra. Please advise Reception the day prior if you require this service. Includes changing of towels, hand towels etc, re-stocking of amenities and emptying of rubbish bins:
• 1 Bedroom $30.00 per day
• 2Bed/1Bath $40.00 per day
• 3Bed/1Bath $50.00 per day
• 3Bed/2Bath $70.00 per day
Stays of 6+ nights include a complimentary mid-stay Full Service including linen change.
Maximum Occupancy Policy
The total number of adults, children and infants to occupy the apartment must be stated at the time of booking and cannot exceed the allowed number of guests. Please note that maximum occupancy apply to apartments and bookings can be cancelled if they exceed these policies on arrival.
Any children under 3 years of age free of charge in existing bedding. Any children 3 years old and over are charged an adult rate. ALL children and infants must be included in the maximum number of guests allowed in the apartment. Maximum number of infant cots per apartment is ONE. Portacots and Highchairs are available for hire. These must be requested in advance and cannot always be guaranteed.
Management operates a ZERO TOLERANCE policy for guests affecting other guests with noise or rowdy behavior. Hen/Stag parties or group parties are not allowed in the apartments. The registered guest is responsible for the behavior of all persons/visitors whilst on the property.
Each apartment booked has a parking space for one car. We do provide some extra car parks but cannot guarantee these will be available.