With the reservation confirmation from the hotel, both parties have entered a binding agreement. Individual and non-travel agent group reservation requires a credit card number for a guaranteed reservation. If a confirmed reservation that is not upheld and has incurred a special cost for the hotel, then the travel agent that made the reservation is fully responsible.Cancelations for individual reservations (FIT) is 48 hrs prior to arrival date, otherwise two night is payable for each room reserved.
Non-refundable/pre-paid reservations can not be cancelled free of charge, are charged in advance and can not be refunded regardless of number of rooms and length of stay.
Group cancelations terms are as following: Group with 5 or more rooms are considered to be a group. Group cancelations between 2 - 4 weeks prior to arrival date is payable by 50% of the total reservation. Group cancelations with less than 2 week prior to arrival date is payable by 100% of the total reservation. For reservations with more than 30 pax in sleeping bag accommodation or 15 rooms the hotel reserves the right to ask for 50% prepayment, payable 60 days before arrival date.