The Cleveland Terms and Conditions are set out for the safety and enjoyment of all guests staying. The person checking into the unit and/or signing the registration card acknowledges and agrees that these conditions apply and extend to any person occupying or visiting Cleveland Motel and/or using the facilities in the complex at the invitation of or with authority of the Guest.Guests agree to pay all charges incurred by them and their visitors during their stay including any fees or charges incurred as a result of a breach of the terms and conditions below. Payments with a credit card will incur a charge of 2% for Visa/Mastercard and 4% for all other cards. Eftpos payments are of course free of charge. Promotional deals: Special offers and promotional deals (AA promo codes) are only applicable outside of public holidays and long weekends and valid when booked direct with us either by phone or though our website.Cancellation Policy: For reservations that are cancelled within 7 (seven) days of arrival we will charge one night’s accommodation. If you fail to show up for your reservation or decide to depart earlier than the specified departure date you will be liable to pay the full amount of the reservation. For group bookings (2 or more rooms) a different cancellation policy will apply. Please check with us prior to making your booking.

The Cleveland Terms & Conditions For Your Stay: No parties allowed, unless you have booked the whole motel. No visitors allowed after 9:30pm whether relatives or not. Correct number of guests must be recorded and paid for when you check-in. No noise after 10.00pm. Any un-booked guests found in or around your apartment after 9:30pm will be charged to your credit card at $75 per person per night. Any behaviour by your group or your guests that disturbs other guests, our neighbours or ourselves, will cause you to be asked to immediately vacate your room and leave the property with no refund being provided. Room towels are for use only in your room. They are not for use in our pools and they must not be taken off the premises for use elsewhere. Pool towels for hire from Reception at $2 per towel. Pools are open from 6:59am till 9:59pm. Playground equipment is not to be moved. Trampolines are only for use by children. This means, no adults. Swings & slides are for children aged 10 and under. Excessive dirty dishes or rubbish in your room will cost $30 to be cleaned/cleared. All our apartments are strictly no smoking areas. It will cost you $275.00 to restore the apartment to its non-smoking status. Cooking food that leaves strong smells (e.g. fish, curry etc) will cost you $275.00 to have the room refreshed. Ask to use our central kitchen instead. At check-in we will require: Full payment and details of a valid credit card before we hand over the key. If you do not have a credit card, we may make an exception, and ask for a cash bond equal to 1 night’s stay or more. This will be refunded within 2 days of check-out (less any missing or damaged items) and will be paid into your bank account. Check-out procedure:Check-out is 10am. The key to your room must be handed in to Reception or placed in the key drop box outside Reception. Do not leave your room unlocked. Lost key or key not handed to Reception – for security reasons, we have the lock changed and depending on whether it is a weekend, a charge of $150.00 to $300.00 will be payable. We are sorry for some of the above being necessary. It is not intended to be offensive but has been brought about by the behaviour of others that have stayed at the Cleveland. Enjoy your stay!