The following are our general terms and conditions for Ashburnham Place which as the customer you are confirming that you agree to and accept by confirming a booking on-line with Ashburnham Place.
Upon confirming your reservation your credit card will be charged by our bookings office for the full amount of your stay. We aim to complete this within 24 hours of your booking. Once payment is received, we will confirm that payment has been received. If your payment is declined for any reason we will contact you to advise you of this. Our payment terms is full payment at time of booking. All personal data is processed in a secure way. Your personal information will only be used to process your booking. If you opt in to receive information about promotions and deals you will only receive information from Ashburnham Place and not passed on to a third party. Room Prices quoted include VAT at the prevailing rate.
Cancellation: If you need to cancel your booking please note that all payments are non-refundable. Bookings are non-transferable if your arrival date is within 2 weeks of enquiry. We are happy to transfer eligible bookings once within the 6 month period following your original date of arrival (subject to availability). A booking that is transferred to another date maybe subject to an additional charge if the new date of arrival is within a period where our room prices are set higher.
Arrival: Check in time is from 3.00pm. When you arrival, please come to the Reception to collect your bedroom key and front gate code. Please aim to arrive before 5.30pm Monday to Saturday, and before 3.00pm on Sunday whilst reception is open. If you will be arriving after these times please call us in advance on 01424 892244 and we can advise how to gain entry to the site. If you are not familiar with Ashburnham Place we would advise that you arrive in the daylight hours due to our large site and rural location.
Front Gates : The gates on to the main road are normally closed overnight between 5.30pm and 6.30am. Please ensure you have the code from Reception to open the gates so you can enter the site between these times.
Meals: If you have booked to have Evening Meal, it is served at 6.30pm from Monday to Saturday and 5.45pm on Sunday. Sunday evening meal is normally eaten with the Ashburnham community. Breakfast is served 8.30am - 9.30am. You will be advised where meals will be served when you arrive.
Animals are not allowed except for assistance dogs.
The Prayer Centre is open for residents 24 hours a day during their stay, and is available to you as a day visitor on the day of arrival and departure. Day visitor hours for the Prayer Centre are the same as reception opening times. We have secure luggage storage facilities near reception for residents wishing to extend their stay as a day visitor.
Departure: Check out time is 10.00am.