CHECK OUT
Check-out is strictly by 11.00am on morning of departure.  

BOOKING TERMS
You must be aged 18 years+ to make a booking with us and you must be aged 18 years+ to stay alone. If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone and should be always accompanied and supervised by an adult. We may require photo identification (driving license or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel, we may terminate your booking without refund.

GROUP/BLOCK BOOKINGS
Bookings of 5 ROOMS or more are considered a Group/Block Booking and are subject to separate terms and conditions. Your reservation will not be considered confirmed, if multiple rooms (5+) are booked online, until our Reception Team have issued our Group Terms & Conditions. 

FLEXIBLE rate bookings may cancel up to 3.00pm, 48Hrs prior to day of arrival, without penalty charge. Cancellation within 48Hrs, or Non-Arrival, will incur 100% charge of stay, payment will be taken in full from the Card details provided on booking.

ADVANCE PAID bookings are non-refundable, 100% charge of stay will be retained in the event of cancellation.

GROUP / Block Bookings are subject to separate group cancellation terms and conditions.

FERRY DISRUPTION / CANCELLATION

In the event of the ferry being cancelled at short notice due to weather or technical issues, the Hotel offers a generous PAUSE & POSTPONE policy applicable to all bookings made DIRECTLY with the Hotel.  All payments are non-refundable, however, will be retained in full as HELD CREDIT to use towards a future stay.  Credit will be held for up to 12 months from first date of cancellation.

Bookings made via third-party Agents, such as booking.com or Expedia, are not covered by this policy due to commission charged. If all sailings are cancelled, the Hotel can we offer a change of date.  However, if there are sailings available, but you choose not to travel, your payment is lost.  Changing date of booking is subject to availability and there may be an increase in rate depending on date/room type selected.

We strongly recommend taking out comprehensive travel insurance to cover your holiday in the event of cancellation or travelling difficulties.

ADDITIONAL OCCUPANTS IN ROOM
Travel cots can be provided on request (subject to availability). Rolling beds are suitable for both children & adults and can be provided on request (subject to availability and suitability of room type selected)

0-4years stay FREE on B&B basis

5-17years stay on B&B basis and will be charged a supplement of 25 GBP per child per night

18years+ stay on B&B basis and will be charged a supplement of 40 GBP per adult per night

EVENTS / ENTERTAINMENT

Please be aware that the Hotel has live music every Saturday and at certain times throughout the year may host events and parties.  If you feel this would be an intrusion on your stay, please contact the Hotel directly in advance of your stay for further information.

NO SMOKING

Smoking, vaping, and the possession and/or use of illegal substances are prohibited within The Douglas Hotel premises, including public areas and bedrooms. This is in accordance with the Smoking, Health & Social Care (Scotland) Act 2005. An automatic fine of £200 is applicable to any person(s) who does not comply with this policy, and failure to comply with the legislation may incur a fine up to £2,500.

DAMAGE

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

PARKING

The Hotel has a carpark which is free to use for all Hotel patrons. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage.

CHANGES OR CANCELLATION BY THE HOTEL

Your booking is for a specific room type in the Hotel and does not guarantee that you will be able to stay in a specific room number, or in the same room for the duration of your stay. If you have indicated a preference for a particular room, we will endeavour to honour this preference. However, we may need to allocate an alternative room for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

We reserve the right to cancel any booking which has been incorrectly priced on our system. We will endeavour to notify the guest of any such error at the earliest opportunity via email or telephone. We will not accept liability for any additional costs incurred by the guest as a result of any such error.

We reserve the right to cancel any booking which we believe is in breach of our terms and conditions or has been made fraudulently.

Very occasionally we may need to cancel a booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.