No deposit required for general bookings. All reservations must be secured with a credit card not a debit card Payment for accommodation to be made on day of arrival . Check-in is from 2.30 p.m to 7pm for weekends and holidays,You are welcome to arrive earlier in the day and park your car in our carpark then go out and enjoy the many fine attractions Hanmer has to offer. Please advise by phone if you are unable to arrive by 7pm as the office is then closed.
Minimum age is 18. However we require ID and may require a bond or a guarantor at our discretion.
Check-out time is 10.00 a.m. on the day of departure. Early check-in and/or check-out is by written /agreed arrangement only. On the day of checkout ensure the keys are returned to reception, and the room is secure and left clean and tidy, ie as you found it.
Rollaways are on charged seperate to your booking price as required per person per stay. These are unable to be booked online. No visitors are allowed in the unit after 10p.m. All visitors to register on arrival that they are on the premises.
Any damage to the unit or property, may be charged, plus a charge for any resultant loss of income if applicable.
Smoking and vaping is tolerated in designated areas only. Any smell of smoke in room will incur a minimum of $150 surcharge at managers discretion.
Any illegal substances will result in instant dismissal and handed over to the police.