The check-in time is 14:00 and the check-out time is 12:00. To check-in official photo identification is required from all guests checking-in, such as a passport or national ID card, and the guests Reservation ID which was sent by the Hotel when the guest booked. Early check-in and late check-out are dependent upon availability and may be charged, guests should check with the Hotel beforehand.
Babies from 0 to 3 years of age (inclusive) are free of charge. Children from 4 to 7 years of age (inclusive) are free of charge if they share a bed with their parents, however they will be charged for breakfast at a 50% rate. However, if a child from 4 to 7 years of age (inclusive) uses an extra bed, an extra bed charge inclusive of breakfast will be applicable. Any child aged 8 or above cannot share a bed with their parents and must use existing bedding, if existing bedding is not available then an extra bed must be used, the extra bed charge will include breakfast.
Extend Stay Policy:
If a guest wishes to extend their stay after having already checked-in, this is subject to availability (a room change may be required), and the room rate offered may be different from that of the original booking. Payment and terms and conditions for the extension will follow the ‘Walk-in Guests’ policies.
No pets are allowed inside the hotel.
No Show’ Policy:
If a guest is a ‘No Show’ (does not check-in on the agreed date) and did not inform the hotel beforehand, the credit / debit card used to make the booking will be charged for the full stay and the booking will be cancelled.
Cancellation Policy/Early Check-out:
If any booking is cancelled / amended before the guest checks-in the debit / credit card used to make the booking will be charged as follows (per room for one full nights stay): 3 rooms or less: 0 – 2 full days before check-in 100%; 3 – 5 full days before check-in 50%; 6+ full days before check-in, no charge. 4 or more rooms: 0 – 7 full days before check-in 100%, 8 – 15 full days before check-in 75%, 16 – 23 full days before check-in 50%, 24 – 30 full days before check-in 25%, 31+ full days before check-in, no charge. If a guest checks-out before the full number of nights booked have been used, the unused nights will be treated as a ‘Cancellation’, and a charge equal to one full nights stay for all rooms ‘cancelled’ will be applicable, if there are 4 or more unused nights remaining a charge equal to two full nights stay for all rooms ‘cancelled’ will be applicable.