2.In case of cancelation of booking 48 hours prior to arrival (72 hours prior for some hotels) no cancellation charges apply. After which 1 nights retention will be applicable.
3. Amendment of bookings is allowed until only 48 hours prior to arrival (72 hours prior for some hotels). Please contact Aananda Imperial Hotel at email@example.com & firstname.lastname@example.org
4. Please note that the above timeline and cancellation charges may vary depending on the hotel where the booking is made in accordance with the concerned hotel policy and the booking confirmation voucher issued. The Customer is therefore advised to check with the agents of the Aananda Imperial Hotel in relation to the cancellation charges and timeline.
5. Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Aananda Imperial Hotels shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
6. Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. The refund process may take 10-15 business days.
7. In case the booking amount is paid using a credit card, the refund will be processed on the credit card.
8. Children up to 5 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per extra adult rate.
9. In keeping with our heightened security procedures, we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Aadhar Card, Foreign Nationals are required to present their passport and valid visa.
10. Local 14. Guest Acknowledges & joins several liabilities for all services rendered until final settlement.
15. Disputes are subjected to the jurisdiction of the city of Bilaspur.
16. Management reserves the right to admission.
17. Outside food& beverage will not be allowed in our hotel premises.
18. INR 500 would be charged for damage or loss of the room key card.
19. Guest driver accommodation will be available on a subject to availability at INR 200.
20. The Aananda Imperial respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential.
21. If you have any questions or concerns regarding your privacy issues, please do not hesitate to contact The Aananda Imperial at email@example.com