1. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately by email or phone if you have any questions or require any changes.
2. Please review our Cancellation Policy below. Securing your reservation with a credit card by means that you accept the terms of our Cancellation Policy.
3. Pets are not permitted at Hotel MetraSquare.
4. We recommend that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress. Travel Insurance may pay for unforeseen events that might happen during your stay, it may cover Medical expenses, evacuation expenses,trip cancellation costs and so on. Ask your Travel agent, credit card company or you can purchase it yourself through your preferred travel insurance provider.
5. We reserve the right to cancel or modify reservations where it appears that a customer engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
6. A tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysia Identity Card or valid permanent residents Malaysia PR Card are exempted.
7. Heritage Fee of MYR 2 per night is applied and will be collected upon check in
1. Any cancellation received within 7 days prior to arrival date and failure to arrive at Hotel MetraSquare will be treated as a No-Show, 100% of your entire stay shall be charged.
2. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.
3. There are no refunds or credits issued for early checkouts.
4. There are no refunds or credits issued due to bad weather,tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are unpredictable by nature. Please take out Travel Insurance to protect against these types of unforeseen events.
5. Hotel MetraSquare is not liable for any other costs,evacuation or inconveniences caused by a tropical storm or hurricane.
ID Requirement For security purposes, valid photo identification is required at the time of check-in. Acceptable forms include a driving license, passport, and/or proof of age card.