Tourism Promotional Fee Tourism Promotional Fee of MYR5.00 nett per room per night is not included in the room reservation and will be collected separately upon check-in.
Tourism Tax Tourism Tax of MYR10.00 nett per room per night is not included in the room reservation and will be collected separately upon check-out (applies to non Malaysian/Permanent Residents only).
The official Check-In Time is from 1500 hours. Early check-in is subject to room availability at the time of arrival and charges may subject to additional fees.
The official Check-Out Time is 1200 hours. Late check-out and extension of stay are subject to room availability during time/date of departure and charges may subject to additional fees.
No Check-Out is allowed on every 24th December and 31st December.
Christmas Eve and New Year’s Eve Celebrations Any reservation received with stays that include Christmas Eve and New Year’s Eve will be levied additional charges for Christmas Eve and New Year’s Eves Celebrations. The additional charges of Compulsory Dinner and Celebrations are included in total room rates (2 person only) for Standard Package and All Inclusive Package.
ID Requirement For security purposes, valid photo identification is required at the time of check-in. Acceptable forms include a driving license, passport, and/or proof of age card.
Property Cancellation Policy
Cancellation and prepayment policies vary according to packages and seasons. Please check the conditions of your required package.
Any cancellation received within 7 days prior to arrival date will incur the first night charge. Failure to arrive at Tanjung Rhu Resort will be treated as a No-Show and will incur the first night charge.
Peak Period Full prepayment is required at the time of booking in order to secure your reservation. All bookings are 100% non-refundable and cannot be changed under any circumstances.